FAQs

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1-800-MED-ALERT offers peace of mind by providing the best mobile and home products in the PERS (personal emergency response system) industry.

1-800-Med-Alert has direct access to products that enable the user to communicate two-way through a home-based, affordable emergency response system as well as the latest and most functional mobile pendant available on the market today.

The iHelp Max 4G, is the most reliable and advanced personal health and safety monitoring device on the market today.

The iHelp Max 4G™ enables the user to communicate directly through the pendant. There is no need to be near the base station. iHelpMAX’s two-way voice speakerphone technology has superior battery life and unlimited range enabling the user to communicate from virtually anywhere inside and outside the home.

  • 4G Coverage wherever you need: Operates on a nationwide wireless network. Experience superior cell connectivity!
  • Amazon Alexa and Google Assistant compatible: iHelp now works with Amazon Alexa and Google Assistant, iOS and Android app.
  • Automatic fall detection.
  • Geo-Fencing
  • Medication reminders
  • Daily Check-in
  • Automatic text alerts to the circle of care

lt is very simple to install. Just plug in the power cord to the charging station. There are no tools required.

In an emergency, simply push the button on the wearable pendant and communicate with the call center. There is no need to use a regular telephone.

No, with iHelpMax™ you communicate two-way though the PENDANT. The user has much more freedom to move anywhere.

It Operates on a nationwide wireless 4G network, so you’ll have coverage wherever you go.

The pendant uses a rechargeable battery so you never have to worry about changing it.

The pendant has approximately 24hrs of battery life without automatic fall detection turned on and approximately 14-hours with fall detection turned on. We suggest charging daily to ensure coverage.

One-year limited warranty – Option to purchase extended warranty.

As long as the button on the pendant is pressed, the call center is aware that there is an emergency and can take the proper steps to send help.

The pendant has approximately 24hrs of battery life without automatic fall detection turned on and approximately 14-hours with fall detection turned on. We suggest charging daily to ensure coverage.

A state-of-the-art medical alert monitoring company with operators trained to provide on-call medical assistance. Bi-lingual operators are available and the call center will stay on the line until help arrives.

We use multiple call centers based on your location so you are ensured the best response time available in the industry.

1-800-MED-ALERT offers peace of mind by providing the best mobile and home products in the PERS (personal emergency response system) industry.

MediPendant™ enables the user to communicate directly through the pendant. There is no need to be near the base station. MediPendant’s™ two-way voice speakerphone technology has superior battery life and enhanced range enabling the user to communicate from virtually anywhere inside the home.

lt is very simple to install. Just plug in the power cord and the phone jack. There are no tools required. Everything is color-coded for easy installation.

In an emergency, simply push the button on the wearable pendant and communicate with the call center. There is no need to use a regular telephone.

No, with MediPendant™ you communicate two-way through the PENDANT. The user has much more freedom to move anywhere in the home.

Users can be up to 600+ feet from the base station. This gives the user incredible range when compared to other PERS systems.

Users can be up to 600+ feet from the base station. This gives the user incredible range when compared to other PERS systems.

The pendant has approximately 6+ hours of talk time and 9 months of standby time.

One-year limited warranty – Option to purchase extended warranty.

As long as the button on the pendant is pressed, the call center is aware that there is an emergency and can take the proper steps to send help.

The base station provides up to 30 hours of backup battery time and its batteries will recharge once power has been restored.

An emergency response call center operator will answer the call. We use an exclusive call center for MediPendant™. lt is the only state-of-the-art medical alert monitoring company with certified EMT operators trained to provide on-call medical assistance. Bi-lingual operators are available and the call center will stay on the line until help arrives.

Yes. We use the proprietary emergency response center that is used with our products. We want to ensure that all of our customers are getting the best service possible and that includes a state-of-the-art call center with certified EMT operators.

MEDIPENDANT

IN AND AROUND THE HOME

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